Dell Laptop Query Answered Quickly

by Galenka
( Далматово (Dalmatovo), Kurgan Oblast, Russia)

Dell Chat Excerpt

Dell Chat Excerpt

OK this is something that happened to a friend. A year or two ago she bought a 'new Laptop' but quickly started to experience some issues with it e.g. screen freezing for no reason etc.

Anyway, she went to the Dell Chat and spoke with a support technician called Gail.

She gave her the model of her Dell Laptop and the Serial Number, and asked the question whether it was a brand new device or a restored/refurbished Laptop.

The Dell Technician checked the Serial Number and confirmed it was a refurbished machine. She also explained what a refurbished machine actually means which was helpful.

Either way my friend bought the Laptop off eBay and it was listed a New. In truth, she found out, it wasn't new, it was refurbished.

After thinking about it she decided to contact the Seller. Fortunately they were very helpful and apologised for the misunderstanding.

He sent her some device drivers which she installed, and the problems she was experiencing did not return.

I think she found Dell Chat very helpful and I know she has used it several times since.

She says the technicians go out of their way to help ans she has always received good answers to her questions. I think she is a bit of a Dell Chat fan now!

My Response


Thank You Galenka for taking the time to write about your friends experience. I have used Dell Chat (and the Support Forums before that) and always found the online technicians to be very helpful.

However it is worth pointing out that Dell Chat technicians are entry level, which means any technical issues that are complex and go beyond basic troubleshooting need more detailed investigation.

The Dell Chat Technician will refer you to another section of Dell where there are technicians with more in-depth knowledge of the device you are having trouble with.

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Responses to Ravi & Saicharen
by: Steve

Hello both,

Ravi: Can you provide more information please? What O/S are you using? Could be lots of issues. Suspect a corrupt profile from your description but can't be sure at this time.

Saicharen: This is a common Inspiron issue. The following steps tends to resolve in most instances.

1. Turn the machine off completely

2. Unplug everything

3.Turn the laptop upside down, and remove the battery.

4. On the side where the mic and speaker sockets are, look for 2 or 3 screws that hold the drive in.

5. Remove these screws, and pull the hard drive (to the the side), then put it back re-seat).

6. Put the screws back in and replace the battery

7. Switch on and see if your issue is resolved.

I hope this helps,

Thanks,

Steve

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Problem When Swithching On
by: Saicharan

Hi,

My Laptop is an Inspiron 1545.

When I am switching on my laptop instead of loading the O/S, it is showing an error message as 'INTERNAL HARD DISK DRIVER NOT FOUND, TO RESOLVE THIS ISSUE TRY TO RESEAT THE DRIVER'.

I do not understanding what to do. I don't have back up for my personal drives.

So please suggest me to solve this problem.

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Desktop Issue
by: Ravi Teja

Sir,

My desktop isn't switching on. Instead of loading the desktop, it is simply opening the home page and I cannot access to desktop anymore.

Please provide me some solutions so that I could resolve my problem.

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Password to PIN Reply
by: Steve

Hello Sanadhya,

It is not clear whether you are referring to your Operating System screen or your BIOS screen i.e. when you first switch on your Laptop as opposed to when your Laptop has booted up.

I am assuming you are referring to your Operating System as I would expect the BIOS password to lock if entered incorrectly enough times. It also doesn't generally display a PIN number as such.

If you are using Windows 10, check the following link to see what your options are for resetting your password.


Good luck,

Steve

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Need Some Assistance or Help For My Laptop Reply
by: Steve

Hello,

Sorry to hear about your Laptop issues.

I think it is clear there is an issue with your power adaptor. First of all check the following:

- You are using or have been provided the right adaptor for your Laptop. Check with your supplier;

- Check you have the power cable (power cord) is plugged in to the adaptor pack properly;

- Check both ends of your adaptor are plugged in to your wall socket and Laptop properly;

- Confirm there is no obvious damage to your adaptor pack. If there is unplug immediately and return to your supplier.

I've seen the part your plug in to your Laptop be damaged inside, so it is not obvious. Check inside to make sure no small pins are bent or broken.

With it being a new Laptop it is unlikely it has an out of date BIOS or any incorrect power settings enabled.

Other issues include your Laptop battery. Try re-seating your Laptop battery. there are usually a couple of clips underneath your Laptop you need to pull back to enable you to slide your battery out of position. Make sure it is firmly in place and secure.

As your Laptop is barely a month old please take it back to whoever your bought it from. You should have at least a 12 month warranty in place which means they should fix free of charge.

Good luck.

Steve

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Need Some Assistance or Help For My Laptop
by: Anonymous

Hello,

I am having lots of problems with my Dell Laptop.

My laptop model is Dell Inspiron 3148 Netbook. I get an "A.C. Adaptor not supportive" notification while switching it on.

The Laptop battery discharges overnight while in shutdown mode, and won’t start again until I put on charge.

While switching it on, I get rainbow lines, weird beep sounds, and a pop up window showing details about the parts of the laptop and properties of the A.C. Adaptor.

Recently, I've received a hot temperature message, followed by a blinking of yellow lights a few times, then turning white, all in shutdown mode.

My purchase has not even turned a month old.

Please help.

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Password to PIN
by: Sanidhya

Hello,

When I am starting my Dell Laptop it shows a password screen, but one day ago it showed a PIN number screen.

I forgot the password but I know the PIN number. So how to bring back the PIN number screen in place of password screen?

Thanks.

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Upgrading Hard Disk Reply
by: Stephen

Hello,

In short, yes you can upgrade a Dell Inspiron 15 3543 Laptop to 1 Tb Hard Drive (HDD).

A quick check of the technical spec online suggests it is a SATA Hard Drive you need to buy.

SATA stands for "Serial Advanced Technology Attachment". It looks like this in a standard PC.

SATA HDD and Cable

There is usually a cover on the bottom of the Laptop you screw off. The hard drive then usually clips out of the SATA connections (you may need to remove more screws).

Rather than me explaining it in detail here, there are some excellent video's and information out there. Take a look at the video below, and the link which explains some of the things you should do first before removing the hard drive.





I hope this helps. Let me know how you get on.

Steve

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Upgrading Hard Disk
by: Anonymous

Hi,

My laptop is a Dell Inspiron 3543. Its hard disk is 500Gb. Can I upgrade it to 1TB? What are the procedures? How much it cost?


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Help Provided
by: Stephen

Hello,

Sorry to hear about your issues with your Dell Laptop.

First thing to check is your warranty. If you are still covered contact Dell and ask for the issue(s) to be fixed.

If you are not covered you can try taking it to your local computer repair shop for advice.

Unfortunately flickering screens on Laptops are usually hardware-related - often the power supply cable or the inverter (the latter usually results in an almost blank screen).

Sometimes the power cable gets damaged when you close/open your laptop screen, especially if not seated correctly or the cable itself does not run via its designated route.

Sticky keys are a common issues on Laptops. Take a look at this video for an idea on how to fix yourself, although I would advise getting it fixed at the same time as your screen.







Touchpad issues are often down to mouse settings.

If you are on Windows 7 go to your control panel/mouse. Hopefully you have the right drivers installed and you can see the ELAD-Smart Pad Tab.

Select this tab, then click the Options button, then the Advanced Tab. Here search for the PalmTracking option and amend the setting to Maximum.

This makes sure your your pad does not react to inadvertent touches or swipes that can cause unexpected mouse actions on screen.

Hope this helps.

Steve

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Please Help Me and My laptop
by: Anonymous

Hi. My laptop is a Dell Vostro 5470.

When I open any applications my screen keeps flashing. It does not work or just keeps working of its own accord. When I close it the screen becomes normal.

It must be said that a few days earlier my laptop keyboard was giving me problems. The 'V' button keep pressing of its own accord.

Also my Touch Pad also gives me problems in that it doesn't work properly.

Help!

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