by Damon
(Cambridge, UK)
WSUS Image
In my place of work we use the Windows Server Update Services (WSUS) to control when Microsoft Patches and Service Packs are issued to all networked computers.
What happens is the patches are downloaded to the local WSUS Server directly from the Microsoft site. This usually happens every Tuesday evening.
A team of Staff from different parts of the IT Department review the new patches and identify whether there are any that are going to cause issues to the computers connected to our network.
The identified patches are quarantined and tested by the appropriate personnel to see if they cause any issues.
The other patches are put into a test group including other IT technicians and Customer representatives for 1 week.
If any issues are discovered they are reported to the Service Desk who process the issues to the right team for further investigation.
If no issues are reported the team reconvene and collectively decide whether to release them to the entire estate or not.
This approach follows the ITIL Release process and ensure there is an element of control to how we patch our computers.
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