This is about me firstly thanking you for visiting my site. Your time is very much appreciated. My name is Stephen Harrison (Steve), and I live in the UK.
I have always been interested in computers. Growing up way back in the 1980s, my interest started with the Sinclair ZX Spectrum.
I loved playing games such as Manic Miner and Skool Daze. It is hard to believe that such fantastic games were written to use less than 48k of memory. That is tiny by today's standards.
I soon moved from playing games to interests in programming using BASIC, and then the components inside the console. I had a curious mind growing up and was intrigued by how computer programs were written, and how the hardware worked.
This set the foundation for my academic achievements, and what is likely to be the entirety of my professional career in Information Technology.
I completed a B.Sc. (Hons) Business Information Technology degree back in the late 1990s, where I achieved a 2:1 classification. This was a 4-year course, with a 12-month student work experience placement.
I spent my year at Sellafield Ltd supporting project managers delivering technical infrastructure projects. One of the key skills I learned on this placement is report writing.
Following the completion of my degree I started my working life as an IT support officer for the National Health Service. More on this later.
Fast forward a good few years and I successfully complete an M.Sc. in Computing for Commerce and Industry. In working towards the master’s degree I also attained the Postgraduate Certificate and Postgraduate Diploma in the same subject.
I completed all Computing for Commerce and Industry courses in my own time and on top of a full time job. I was also fortunate to be sponsored by my employer.
I wanted to do a masters, so I could improve my understanding of complex computing subjects. I could have undertaken an MBA instead. However, my reasoning was the M.Sc. complemented my bachelor of science degree more, which was mainly focused on business. To be honest, I also really enjoyed the challenge too.
Academic work is good grounding for undertaking research into specialist topics, and presenting your findings in writing that is easy to understand. I've taken all my years of academic experience and put it into practice throughout my site.
I have over 20 years experience in the IT Industry. This has been almost exclusively in the National Health Service.
This is where I first cut my teeth learning about all areas of Information Technology as an IT support officer. In the public sector at the time, you were given early, high privilege access to key networks, systems and end user devices (PC's, Printers etc.). This was a great learning curve.
I was quickly promoted to a Team Leader position with responsibility for all IT provision on a single NHS Trust site. This was also my first foray into managing people, which I found to be an enjoyable and rewarding experience.
I have had the privilege of managing some good technicians and engineers, in my time, and they have gone on to achieve great things in the IT Industry.
I was then promoted to an IT Manager role, managing several end user device teams across multiple NHS sectors. There was a close focus on ensuring the services on staff PC's and Laptops, and supporting equipment, was optimised for clinical use.
Later I was promoted to the Technical Services Manager position, managing and Infrastructure (Networks and Servers) and Applications (Development and Support) Teams for the NHS Trust.
This has been an active 4 years, during which we were subjected to the Wannacry Ransomware Attack (5 months into the new role!). I found myself co-coordinating the Trust's IT response with a fellow Technical Services Manager, liaising with the CEO and his Director Colleagues throughout the incident, and supporting the Executives on national response calls that were being relayed to the Secretary for Health!
Part of this role is supporting the engineers to complete the technical work to expected quality standards. Another part of this role is developing and contributing to technical strategies, where all of my professional and academic experience is vital.
Working in the Public Sector installs the 'value of a pound (or dollar)'. Money is always tight. Therefore, when I am suggesting or recommending products, I only want to do so when I know there is value for money, and something my visitors would really benefit from.
Certifications and Chartered status demonstrate your professional status on the IT Industry.
I am a Professional Member of the British Computer Society (The Chartered Institute for IT). I have also recently achieved Chartered IT Professional Status (Opens New Window). This is an independent standard of competence in the technology industry.
I am also a member of the Institute of Leadership and Management to substantiate my 19 years as a manager and leader in the IT industry.
I am currently studying to achieve the Cisco Certified Network Associate professional qualification.
Undertaking these steps cements your knowledge, experience and dedication to the IT industry. I hope this is reassuring when reading the articles on my site. I take lots of care to get the quality content just right for you. It has to be something I am proud to put my name against.
There are few things in life more frustrating than experiencing computer problems, without any support available. Where do you start? What do you do?
With a passion for computing and writing, and over 20 years experience providing computer support and education to both home and business users, I want to share this knowledge and enthusiasm for the industry I love with you.
It may surprise you to know that both you as a home user, and business users, experience similar computing problems e.g. printers fail, tablets drop off the wireless network, malware infects machines.
Understanding computing basics and troubleshooting techniques can make your life easier when the computing gods randomly target you for no good reason. Acquiring computing knowledge is now essential in order to interact with today's world.
I also happen to think that an awareness of key technology events in the past, and what is going on in the IT world today, is essential in keeping up with the modern world.
This is what my website is all about. I want you to leave my site with more computing knowledge and understanding than before you arrived, and I hope I can achieve this with all of my knowledge, experience, and passion.
My vision for this site is to continually develop in to an online encyclopedia of computing knowledge and experience that is helpful to you.
My philosophy in life is to help other where I can. The very nature of IT support is to help and support people who are having difficulty with their computer system. My entire working life to date has been dedicated to this cause.
There is a lot of continuous work to do to develop
this website into what I have in mind for you. I am enjoying the journey so far. I hope you are too.
If you have any questions or comments, or if you need any computer-related help, I have included the form below from the Contact Me page.
Simply complete the form below, and I'll be more than happy to answer any technology-related questions, or help you out in any way I can.