About Me
Why I Will Help You With Your Technology Problems

This page is about me. First, thank you for visiting my site. Your time is truly appreciated. My name is Stephen Harrison (Steve), and I live in the UK.

This site exists because of my passion for helping people understand technology and solve their technical difficulties.

Over the past 28+ years, I’ve built up a broad base of knowledge and education in the tech industry. I channel that expertise into the many articles published here — covering everything from troubleshooting technical difficulties to online safety and computing basics.

Have a look at the Contact Me Page, where you’ll find real questions from site visitors and the solutions I’ve provided to help resolve their issues.

Testimonials

Thank you so much, that's precisely what I needed to know. I appreciate your response. You saved me from a lot of headache and heartaches.

Thank you for your help. It worked.

Wow. Thanks for all the constructive advice. I appreciate your help.

Academic Achievements

My passion for computers began in the 1980s with the Sinclair ZX Spectrum. I was fascinated by how games could run with less than 48k of memory! Soon I shifted from playing games to learning how they were made — first with BASIC programming and then by exploring hardware.

That early curiosity laid the foundation for my academic and professional career.

I earned a B.Sc. in Business Information Technology with 2:1 honours in the late 1990s. This four-year course included a 12-month industry placement at Sellafield Ltd, where I supported project managers delivering IT infrastructure projects. It was here that I developed key skills like technical report writing.

Later, I pursued an M.Sc. in Computing for Commerce and Industry, along with a Postgraduate Certificate and Diploma in the same subject. These qualifications, completed while working full-time (with employer sponsorship), deepened my understanding of complex computing topics and strengthened my research and writing skills.

Professional Career Overview

I have over 28 years of experience in the IT industry—almost entirely within the UK’s National Health Service (NHS), part from 14 months at the Sellafield nuclear site.

I began as an IT support officer, gaining early experience across networks, systems, and end-user devices. At that time, the public sector offered valuable hands-on access to real-world environments early in one’s career.

Later, I earned a promotion to Team Leader, overseeing all IT services for a single NHS Trust site. This role also introduced me to people management, a rewarding and enjoyable responsibility.

Over the years, I’ve worked with many talented technicians and engineers and have continued to grow my technical and leadership skills. I now apply all of that experience here at eComputerZ, helping visitors worldwide understand and navigate their tech challenges.

I was subsequently promoted to an IT Manager role, where I led multiple end-user device teams across various NHS sectors. A key responsibility was ensuring that all staff PCs, laptops, and supporting equipment were fully optimized for clinical use.

I then advanced to the role of Technical Services Manager, overseeing both the Infrastructure Teams (Networks and Servers) and the Applications Teams (Development and Support) within my NHS Trust.

The four years in this position were especially eventful. Just five months into the role, we were hit by the WannaCry ransomware attack. I co-led the IT response alongside another Technical Services Manager, working closely with the CEO and executive leadership throughout the crisis. I also supported national response efforts, participating in calls that reached the Secretary of Health.

This role requires a balance of technical oversight — supporting engineers to meet high-quality standards — and strategic input, where I draw heavily on both my academic and professional experience.

Today, I serve as the Networks and Infrastructure Manager for a significantly larger NHS Trust, and I thoroughly enjoy the challenges and opportunities this role brings.

Working in the public sector has instilled a strong sense of financial responsibility. Budgets are always tight, so when I recommend products or solutions — whether on this site or professionally — it’s because I genuinely believe they offer real value for money and will benefit my visitors.

Professional Certifications and Authenticity

Certifications, chartered status, and formal recognition are powerful indicators of a professional’s standing and credibility within the IT industry.

I am a Professional Member of the British Computer Society (BCS), the UK’s Chartered Institute for IT, and have been awarded Chartered IT Professional (CITP) status. This designation represents an independently verified standard of excellence in the technology sector.

From the BCS website:

“Confirm your place among the most influential IT professionals in the IT industry by appearing in the public register of Chartered IT Professionals.”

You can verify my status by searching my name in the BCS CITP Register — my listing (ID: 990058690) confirms my current competence as assessed by industry standards.

Recently, I also earned the title of Federation for Informatics Professionals (FEDIP) Advanced Practitioner, an officially recognized accreditation that places me in the top tier of digital health professionals in the UK. This demonstrates not only my technical and leadership capabilities, but also a continued commitment to ethical, high-quality digital practices in healthcare settings.

In addition, I’m a member of the Institute of Leadership and Management (ILM), recognizing over two decades of experience leading technical teams. I am also currently pursuing the Cisco Certified Network Associate (CCNA) qualification to further deepen my networking knowledge.

These achievements reflect my long-term dedication to professional growth and reinforce the trustworthiness of the content I publish. Every article on this site is written with care, backed by both technical expertise and real-world experience. I take pride in ensuring that everything I share is accurate, relevant, and worthy of your trust.

About Me And Why I Created This Site

Few things are more frustrating than facing a computer problem with no support in sight. Where do you begin? What steps should you take?

We've all been there — frustrated, stuck, and unsure how to address the issue.

With a lifelong passion for both computing and writing, and more than 20 years of experience supporting and educating home and business users, I created this site to share my knowledge, insights, and love for technology with you.

You might be surprised to learn that home users and businesses often encounter the same challenges: printers stop working, Wi-Fi connections drop, or malware strikes at the worst times. Understanding the fundamentals of computing and how to troubleshoot problems can make these situations far less stressful.

In today’s digital age, computer literacy isn’t optional — it’s essential. And I believe that staying informed about the evolution of technology, from past milestones to today’s key developments, is just as important for thriving in the modern world.

That’s what this site is all about —  helping you build knowledge, gain confidence, and solve real tech problems. If you leave here with more clarity and capability than when you arrived, then I’ve succeeded in my goal.

Website Vision and Philosophy

My vision for this site is to build a trusted, go-to resource of computing knowledge and experience; a kind of personal tech encyclopedia that you can turn to whenever you need help or insight.

At the heart of everything I do is a simple philosophy: help others whenever possible.

IT support is, by nature, about service. Throughout my entire career, I’ve been dedicated to supporting individuals and organizations as they navigate technology challenges. That same commitment drives this site.

Developing this platform is an ongoing journey. There's always more to add, more to improve, and more ways to serve you better. But I genuinely enjoy the process, and I hope that as a visitor, you're enjoying the experience too.

Contact With Me

Have questions or require help? Visit the Contact Me Page — I’d love to hear from you and help resolve your tech issues.