Author:- Stephen Harrison, B.Sc., M.Sc., MBCS, CITP, MInstM
Sharing over 20 years of IT experience with you 
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Sound Card Not Working?
Learn How To Fix It Here

Is your Sound card not working? This is the final part of the sound card tutorial series. Here we look at some things you can do to fix sound card problems.

Part 1sound card definition, discusses what a sound card is. The article also discusses what today's audio cards can be used for.

Part 2 walks you through the steps of installing a physical sound card into your computer. The steps can also be used for re-installing an audio card.

Part 3 looks at how to install creative labs sound card drivers. If you want your new sound card to work correctly, you need to install the drivers. The steps outlined are similar for all types of audio card.

Built by people, for people; computers will always have hardware and/or software issues from time to time. Sound cards are no exception.

The IT technicians secret approach to fixing such problems, is to start from the outside-in. What do I mean by that?

I have outlined five approaches for troubleshooting sound cards based on the outside-in principle. You start with your computers peripherals, then the software, then the internal components.

This approach is a proven method to get things working again on your machine.

All becomes clearer after you finish reading the article. Listed below is a link to each part of the troubleshooting process.


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After reading through this tutorial, you have the opportunity to write your own web page detailing anything you have done to get your audio card working again.

Complete the form at the bottom of this page. You can also read other visitors responses at the bottom of this page.

Sound Card Not Working | Check the Peripherals

If you find your audio card has stopped working, there are a few quick checks you can make on your external speakers.

If you have a Laptop, or you don't have speakers connected to your computer, skip this section and move onto the control panel test section below.

  • Check your speakers are plugged into the mains and switched on at the power socket, and on the speakers themselves if appropriate;

  • Check the audio cable for the speakers is plugged into the correct sound card port (Line In);

  • Remove the speaker's audio cable from the sound card and plug it back in. It is surprising how often computer wires look like they are plugged in correctly only to 're-seat them' and find it fixes the problem;

  • If you suspect your speakers are the culprit, you can try plugging them into another known working computer, or even something like an MP3 player, to confirm whether your speakers are in working order.

If you confirm your speakers are working properly, the next step is to look at any potential issues with your computer software.

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Check The PC Software | Windows Sound

Sound card not working still? This section looks where to check for sound card problems within your computer's operating system.

It is surprising how the simplest things can catch you out. Even seasoned computer technicians are caught out from time to time. I certainly have been!

  • Check the volume is turned up. If it is too low, like in the image below, you may not be able to hear your computer's sound properly.

Low Volume ControlLow Volume Control

  • Check the volume is not muted. Left-click the speaker's icon in your system tray. If it is on mute like in the image below, left-click the mute speaker icon to 'unmute' your speakers.

Muted VolumeMuted Volume

  • If you still have a problem, right-click the speakers icon and select open volume mixer from the menu. Confirm the volume is turned up for all the applications you have loaded.

Volume Mixer Showing Sound Adjustment Options For Each Loaded ApplicationSound Card Not Working
Volume Mixer Showing Sound Adjustment Options For Each Loaded Application

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Check the Computer Software | Control Panel Sound Test

If you are still having problems getting things working again, the next step is to test your card using the control panel.

  • Load the Sound Control Panel, then select the Sounds tab. Highlight a sound from the Program Events list and press the Test button.

Sound Card Not Working Testing Options (Windows 10 Operating System)Sound Card Not Working
Sound Card Not Working Testing Options

  • If you still hear no sound recheck your windows sound settings as shown above. If the sound test option is greyed out like in the image below, the next step is to check your device driver.

There Are Potential Driver Or Hardware Issues If The Test Option Is Greyed OutSound Card Not Working
Potential Driver Or Hardware Issues If The Test Option Is Greyed Out

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Check the Computer Software | Device Manager

This is where things get a little complicated. Therefore, I have broken the steps down into extra detail with images. Read through each step carefully then decide if you want to give it a go.

  • Load File Explorer, right click 'This PC', then left click Properties from the menu.

Computer Properties Menu Option (Windows 10)Sound Card Not Working
Computer Properties Menu Option (Windows 10)

  • Select the Device Manager option in the top left-hand corner.

How To Open The Device Manager In Windows 10How To Open The Device Manager In Windows 10

  • Double left-click your Sound Card Driver.

Open Your Sound Card Driver PropertiesOpen Your Sound Card Driver Properties

  • Select the correct sound card device driver if there are a few options listed. One way to do this is to know your cards make and model. Refer to the creative labs sound card drivers tutorial for a reminder;

  • Does the device status say:- The device is working properly on the General tab? If so, work through all the steps above, just in case you have missed something obvious (It happens to the best of us!).

A Working Sound Card Device DriverA Working Sound Card Device Driver

  • If the device status has an error message, e.g. the device cannot start, the device manager will have a 'yellow exclamation mark' next to your sound card driver.

A Sound Card Device Driver Issue SignA Sound Card Device Driver Issue Sign

  • Select the Drivers tab. You have two options: Update Driver... or Uninstall. Select Update Driver...

Sound Card Device Driver OptionsSound Card Device Driver Options

Sound Card Device Driver Update OptionSound Card Device Driver Update Option

  • The first option searches for the latest device driver, including searching the Internet, detecting and installing the Microsoft Windows version. 

    This is OK, but it is better if you have the device drivers from your audio card manufacturer installed. Their drivers are better suited to your sound card settings.
  • Therefore, review the creative labs sound card drivers tutorial, download your sound card drivers then select the second option. Browse your computer and select the device driver.

  • When the latest driver is installed, repeat the check sound card steps above to see if this has solved your problems.

  • If the sound card problem still exists, uninstall the driver, then run through your set up procedure to re-install. 

    This is quite technical. Only proceed if you are confident, otherwise consult your local computer repair shop for assistance.

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Check the Internal Components

If you are still having problems, and you are confident you have followed the steps above correctly, review the how to install a sound card tutorial. Remove and re-install your PCI sound card.

If this does not work, remove your sound card and plug it into another PCI slot on your motherboard.


Follow each of the steps above to test whether your card is working

If this does not work, then it is likely you have a faulty sound card. If you are not professionally producing music etc., on your PC, I would suggest buying a cheaper sound card as a replacement.

It is possible there is a corruption in the registry of your Operating System, but this is highly unusual for this type of problem.

You could try re-installing your Operating System. However, this would be extreme.

Computer hardware components do fail, and audio cards are no exception. If you have the knowledge and confidence, you could plug your current audio card into another computer.

However, at this point it is worth seriously considering investing in a new audio card, especially if your sound card is integrated into the motherboard.

If all else fails, take your computer to your local repair shop.

Final Thoughts

The principles of fixing sound card issues have not changed  through the various versions of Linux and Windows released over the past few years.

However, the options you have and the buttons you press can change ever so slightly in some cases, which is confusing, especially when you are not familiar with a new operating system.

The Windows Club (Opens New Window) have an excellent article on fixing sound issues on Windows 10. Written by a certified Microsoft professional. Well worth a read.

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Sound Cards?

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