We've not updated this article for a while now, but it still may contain useful information for you

Author:- Stephen Harrison, B.Sc., M.Sc., MBCS, CITP, MInstM
Sharing over 20 years of IT experience with you 
More about me here

McAfee Customer Service
For Home Computer Users

McAfee Customer Service provides Internet users with additional help. Here we look at which McAfee Customer Services will help home computer users the most.

We look at some free tools McAfee technical support offer to determine things like how secure your PC is.

We also look at some security alerts home users can subscribe to, and outline some good practices to keep you and your family safe from Malware.

Those hard to find Customer Service contact telephone numbers are also provided.

Part 1 McAfee Free Virus Scan shows you the McAfee antivirus package features, how to get the 30-day trial version, and what to consider if you prefer to use a free anti virus program instead.

Part 2 looks at McAfee Computer Virus Remover tools I think help to further protect your computers. Are you aware of them? Take a look for more details!

Part 3 shows you how to use the McAfee Removal Tool. Removing McAfee products appears to cause lots of home computer users problems, including computer instability. This tool helps you avoid this scenario.

Each section of this page is listed in the table of contents below. This gives you the option to either read through the whole page, or hop to the bit that interests you.

Please complete the form at the bottom of the page which gives you the opportunity to share your stories about Customer Service. Was it good? Was it horrible? Was it hilarious?

Take the opportunity to write your own web page and share your customer service experiences with the world!

At the bottom of the page are experiences shared by other visitors to this page.


Just to let you know there are computer related adverts, or adverts personal to you, on this page that you may find useful

They help with the running of my site

If you are running an Ad Block and wish to see them, you can whitelist my site

Thank you for your time

McAfee Global Threat Intelligence

The McAfee Global Intelligence website (Opens New Window) tells you about different types of viruses and other types of malware threats in real-time.

McAfee Global Threat Intelligence WebsiteMcAfee Global Threat Intelligence Website

For example, the Recent Malware link tells you about the latest computer viruses and provides additional details such as what the virus does and how you can clean computer virus threats from your machine.

There is also the McAfee community education centre that provides information about the latest High-Profile Threats (Opens New Window)

The next part outlines suggested hints and tips to protect yourself from online malware threats.

Return to the Table of Contents

McAfee Anti Virus Hints And Tips

McAfee Customer Service provides a list of Tips (Opens New Window) to customers about how to protect yourself and keep your computer virus free.

The customer service list is summarised below, with some additional tips provide by me based on years of client experiences.

  • Do not automatically open e-mail attachments, especially if you do not know the sender. Delete without opening!
  • If the e-mail is from someone you know, consider whether they would send this e-mail and attachment. Do you recognise their style of writing? If in doubt do not open!

  • Make sure your anti virus program is updating itself regularly with the latest virus update files (this should happen automatically). Also make sure it is set up to scan all your e-mails and attachments

  • Install the latest version of your anti virus program. Companies constantly try to improve their software making it more secure and using less computing resource so it doesn't slow your machine down

  • Do not download any suspect files from the Internet. Be cautious if you are downloading screen savers, free games, torrent site files (EXE or COM endings) etc., as they often include covert malware

  • Be cautious if you visit any websites that fail the McAfee or Internet Explorer Smart Screen test. They can contain embedded scripts that infect your computer

  • Make sure your anti virus program is set up to scan USB sticks, CDs, DVDs and other media such as external hard disk drives

  • Regularly backup your files to another media, e.g. external hard disk, DVD or even your Cloud solution. You can at least restore your data if it is compromised due to Virus activity

If you and your family are cautious with your web surfing, and smart when it comes to computer security, you can avoid paying for online services such as the McAfee Virus Removal Service (Opens New Window).

The next section looks at the technical services McAfee offers that home computer users can take advantage of.

Return to the Table of Contents

McAfee Customer Service
Security Scan Plus

McAfee Customer Service also offers the McAfee Security Scan Plus Tool (Opens New Window). This checks your system and lets you know if you are adequately protected from security threats. To use this tool.

  • Left click Scan Now on the McAfee Security Scan Plus web page. Save the SecurityScan_Release.exe file to your computer when prompted.

McAfee Security Scan Plus Scan Now LinkMcAfee Security Scan Plus Scan Now Link

  • Double left-click the downloaded files and click the install button when prompted.

Security Scan Plus InstallSecurity Scan Plus Install

  • The McAfee Security Scan Plus software will install.

Security Scan Plus Installation ProcessSecurity Scan Plus Installation Process

  • Tick the:- I have read and accept the Licence Agreement (Required) box then left-click the continue button.

Security Scan Plus License AgreementSecurity Scan Plus License Agreement

  • Select the Scan Now button to start the scan of your PC for potential threats.

McAfee Security Scan NowMcAfee Security Scan Now

  • The tool will assess your PC and let you know if there are any problems. In the example below, the McAfee customer service tool has detected I don't have McAfee Web Protection installed.

Security Scan Plus In ActionSecurity Scan Plus In Action

  • If you select the Settings option at the top right-hand corner, you have the option to schedule when the McAfee Security Scan Plus tool runs on your computer. 

    I have mine setup to run every Monday at 22:00 and to automatically update my version of Security Scan Plus if available.

Security Scan Plus Schedule OptionsSecurity Scan Plus Schedule Options

  • You can also remove this tool using your respective operating system program removal option if required

The next section looks at the free McAfee Virtual Technician tool.

Return to the Table of Contents

Tip: If you want to contact the McAfee Customer Service technical people direct, see the two links below for the US and UK telephone numbers:

McAfee Virtual Technician

McAfee Customer Service also offer the McAfee Virtual Technician tool (Opens New Window).

This is a free of charge customer service from McAfee that scans your installed products and attempts to fix any identified issues.

  • Select the McAfee Virtual Technician link above then left-click the Start button.

Virtual Technician Install StartMcAfee Customer Service
Virtual Technician Install Start

  • Run the MVTInstaller.exe file when prompted.

McAfee Virtual Technician Run InstallerMcAfee Virtual Technician Run Installer

  • Left-click the:- I Agree button when prompted.

Virtual Technician License AgreementVirtual Technician License Agreement

  • The McAfee Virtual Technician tool will install onto your computer.

Virtual Technician InstallingVirtual Technician Installing

  • Before completing the installation process, you are given the option of scheduling when the tool checks for problems. Select the Finish button when you are ready.

Virtual Technician Scheduled ScanVirtual Technician Scheduled Scan

  • Once it is finished installing, launch the tool from the shortcut on your desktop if it does not auto launch itself. It will check your PC for any problems with your installed McAfee products.

Virtual Technician Software CheckVirtual Technician Software Check

  • If any issues are found you are prompted to fix them. I tend to just go with the Autofix option straight away (Select Next to continue). You can Get More Detail on the problem(s) if you wish.

Virtual Technician AutofixVirtual Technician Autofix

This McAfee Customer Service Tool can be a little advanced to use. If you find this is the case take a look at the MVT Walkthrough Guide (Opens New Window)

You Are Here:-
  1. Computer Help
  2.  ›
  3. Site Articles
  4.  ›
  5. McAfee Customer Service

Your McAfee Experiences

Rave about how McAfee Customer Service helped you to fix a problem?

Rant about your bad McAfee Customer Service experiences

Rant/Rave about any other Good/Bad Customer Experiences

What do other visitors think?

Click on the links below to see what other visitors to this page have written about their McAfee customer Service experiences.

McAfee Customer Service Problems 
I was using McAfee Anti-Virus for a couple of years but decided not to renew my annual fee and remove the program. I had actually been doing some research …

Click here to write your own.

Top Trending Related Articles

Return to the McAfee Customer Service Table of Contents